At Civivi Knives Store, we are dedicated to serving a global community of precision tool enthusiasts, EDC adventurers, and discerning collectors. Our commitment extends beyond crafting reliable knives to ensuring a seamless and trustworthy experience from the moment you place your order to the rare occasion a return might be needed. This policy is built on the same principles of clarity, integrity, and dependability that define our brand.
🔍 Policy at a Glance
- Order Processing: 1-2 business days.
- Return Window: 15 days from the delivery date.
- Condition for Returns: Unused, in original packaging with all tags and accessories.
- Non-Returnable: Used knives, customized items, clearance/final sale items.
- Refund Timeline: 5-10 business days after we receive and inspect your return.
Shipping Information
We ship globally to most regions (excluding some remote areas in Asia and other specified locations). Our goal is to get your precision tool to you securely and efficiently.
Order Processing & Delivery Timelines
| Shipping Method | Cost | Processing Time | Estimated Delivery Time | Carrier |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 1-2 business days | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | FREE on orders over $50 | 1-2 business days | 15-25 business days after dispatch | EMS |
Note: Delivery times are estimates and may vary due to customs, holidays, or carrier delays. You will receive tracking information once your order ships.
Returns & Exchanges
We stand behind every CIVIVI, WE Knife Co., and accessory we sell. If your purchase isn’t the perfect fit for your EDC, collection, or adventure, our straightforward process is here to help.
⚠️ Important: Non-Returnable Items
To ensure safety, hygiene, and fairness for all our customers, the following items cannot be returned or exchanged:
- Opened & Used Knives: Any knife showing signs of use, sharpening, modification, or wear. SAFETY POLICY
- Customized or Personalized Items: Products altered from their original factory specifications.
- Clearance or Final Sale Items: As explicitly marked on the product page at the time of purchase.
- Items Damaged by Misuse: Products with damage not stemming from a manufacturing defect.
Analysis Insight: Our focus on precision tools for enthusiasts necessitates this policy. Used knives cannot be resold due to safety and quality assurance reasons, aligning with industry standards for edged products.
Eligibility Criteria
To qualify for a return or exchange, your item must meet all of the following:
- The request is initiated within 15 days of the delivery date.
- The product is unused, unmounted, and in its original condition.
- All original packaging, tags, certificates, and accessories (e.g., pouches, clips, tools) are included.
- You can provide a valid proof of purchase (order number).
Step-by-Step Return/Exchange Process
- Initiate Your Request
Within 15 days of delivery, email us at [email protected]. Use the template below to provide all necessary details. - Receive Authorization & Instructions
Our team will review your request. If eligible, we will issue a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship any item without an RMA. - Package & Ship
Securely pack the item in its original packaging with all components. Use the provided shipping label or ship to the authorized address. We strongly recommend using a trackable service and keeping your proof of postage. - Inspection & Processing
Once received at our facility, our team will inspect the item (typically within 3-5 business days) to confirm it meets all eligibility conditions. - Completion
For Returns: Your refund will be processed immediately upon approval.
For Exchanges: We will ship the replacement once the return is approved. If the item is out of stock, we will contact you to arrange an alternative or a refund.
Refund Information
- Timing: Refunds are processed within 5-10 business days after we receive and approve your return. The time for funds to appear in your account depends on your financial institution.
- Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Deductions: The original shipping cost is non-refundable. For exchanges, we cover standard shipping for the replacement. Additional charges may apply for expedited shipping upgrades.
Return Request Email Template
Copy and paste the template below into an email to [email protected] to expedite your request.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Civivi Knives Store Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: #[Insert Your Order Number] Product Name: [e.g., CIVIVI Elementum Flipper] Reason for Request: [e.g., Incorrect item received / Manufacturing defect / Change of mind]
I confirm that the item is unused, in its original condition, and includes all original packaging and accessories.
Please provide the RMA number and instructions to proceed.
Best regards,
[Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number (Optional)]
Need Assistance?
Our customer service team, sharing the same dedication as our craftsmen, is here to help.
- Email: [email protected]
- Returns Address (By Authorization Only):
Civivi Knives Store
4714 Narrow Lane Road
Montgomery, US 36116
Please wait for authorized instructions before shipping any items to this address.