Returns & Exchanges

At Civivi Knives Store, we stand behind the precision and reliability of every product we craft, just as we stand by our commitment to your complete satisfaction. We understand that the right tool is essential for your EDC, outdoor adventures, or collection. If your purchase doesn’t meet the exacting standards you expect from us—or simply isn’t the right fit—our straightforward Returns & Exchanges process is designed with the same clarity and integrity that defines our brand.

1. Our Return & Exchange Promise

We serve a global community of enthusiasts who value precision, dependability, and trust. Our policy reflects these values:

• Hassle-Free Process: Clear steps, direct communication, and prompt resolutions.
• Global Coverage: Available for all shipping destinations we serve (excluding noted remote regions).
• Transparent Terms: No hidden fees or complicated conditions.

2. Eligibility & Conditions

To qualify for a return or exchange, your item must meet the following criteria:

• The request is initiated within 15 days of the delivery date.
• The product is unused, unmounted, and in its original condition.
• All original packaging, tags, certificates, and accessories (e.g., pouches, clips, tools) are included.
• A valid proof of purchase (order number) is provided.

3. Non-Returnable Items

To ensure the safety and integrity of our products for all customers, the following items cannot be returned or exchanged:

• Customized or Personalized Items: Any product altered from its original factory specification at your request.
• Opened & Used Knives: For safety and hygiene reasons, any knife that shows signs of use, sharpening, modification, or wear.
• Damaged Items Due to Misuse: Products with damage not resulting from manufacturing defects.
• Clearance or Final Sale Items: As explicitly marked on the product page at the time of purchase.

Analysis Note: Based on the website’s focus on precision tools for EDC enthusiasts and collectors, and the inherent safety considerations surrounding edged products, used knives cannot be resold and are therefore excluded from standard returns.

4. Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your request. Use the template below to ensure we have all necessary information.
2. Receive Authorization & Instructions: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship any item back without an RMA number.
3. Package & Ship: Securely pack the item in its original packaging, include all components, and affix the provided shipping label (if supplied) or ship to the address provided. We recommend using a trackable service and retaining your proof of postage.
4. Inspection & Processing: Once received at our facility, our team will inspect the item (typically within 3-5 business days) to confirm it meets the eligibility conditions.
5. Completion:
   • For Returns: Your refund will be processed immediately upon approval.
   • For Exchanges: We will ship the replacement item once the return is approved. If the requested item is out of stock, we will contact you to arrange an alternative or a refund.

5. Refund Information

• Timing: Refunds are processed within 5-10 business days after we receive and approve your return. The time it takes for the funds to appear in your account depends on your financial institution.
• Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
• Deductions: The original shipping cost is non-refundable. For exchanges, we cover the standard shipping cost for the replacement item. If you choose a more expensive shipping method or expedited service for the exchange, additional charges may apply.

6. Return Request Email Template

Copy and paste the template below into an email to [email protected] to expedite your request.

7. Exchanges

Exchanges are subject to product availability. Please indicate your desired replacement item in your initial request. If the exact model is unavailable, we will work with you to find a suitable alternative or process a refund.

We value your trust in Civivi Knives Store. This policy is designed to ensure fairness and clarity, upholding the standards of precision and reliability that you expect from our products and our service.