Privacy Policy

At Civivi Knives Store, we believe that precision, reliability, and trust define not only our products but also our relationship with you. Just as our CIVIVI and WE Knife Co. blades are crafted for dependability, we are committed to protecting your personal information with the highest standards of security and transparency. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit civivi-knives.com and make a purchase from our global community of EDC enthusiasts, outdoor adventurers, and precision tool collectors.

1. Information We Collect

To provide you with a seamless experience—from selecting your gear to secure checkout—we collect the following types of information:

• Personal Identifiers: Name, email address, shipping/billing address, and phone number provided during account creation or checkout.
• Payment Information: Credit/debit card details (processed securely via tokenization and encryption; we do not store full card data) or PayPal account information.
• Transaction Data: Order history, product selections, and payment details necessary for processing and delivery.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and interaction patterns collected via cookies and similar technologies.
• Communication Records: Correspondence with our customer service team via email (e.g., [email protected]).

2. How We Use Your Information

Your data is utilized with the same precision we apply to our knife craftsmanship, strictly for the following purposes:

• To process and fulfill your orders, including payment authorization, shipping, and delivery coordination.
• To communicate order confirmations, shipping updates, and customer service responses.
• To enhance website functionality, user experience, and product offerings based on anonymized analytics.
• To prevent fraud and ensure compliance with legal obligations, in line with our security-first ethos.
• To send relevant marketing communications (only with your explicit consent, which you may opt out of at any time).

3. Data Sharing and Disclosure

We treat your personal information with the integrity of a fixed blade’s tang—securely and with full transparency. We do not sell your data. Limited sharing occurs only with trusted partners under strict confidentiality agreements:

• Payment Processors: Secure third-party gateways (e.g., PayPal, card processors) that handle transactions with end-to-end encryption.
• Shipping Carriers: Logistics providers (e.g., DHL, USPS) to deliver your order globally.
• Legal Compliance: When required by law, regulation, or governmental authority.

4. Data Storage and Security

Security is the foundation of our service, mirroring the reliability we build into every product. We implement industry-leading measures to protect your information:

• SSL Encryption: All data transmitted to civivi-knives.com is protected by Secure Socket Layer (SSL) technology, indicated by the padlock icon 🔒 in your browser.
• PCI DSS Compliance: We adhere to Payment Card Industry Data Security Standards and never store complete payment card details on our servers.
• Limited Retention: Data is retained only as long as necessary for order fulfillment, legal obligations, or legitimate business purposes.
• Secure Infrastructure: Our systems are maintained with advanced firewalls, access controls, and regular security assessments.

5. Your Rights and Choices

As a valued member of our community, you have control over your personal data:

• Access & Correction: You may request access to or correction of your personal information.
• Data Deletion: Request deletion of your account data, subject to legal retention requirements.
• Marketing Opt-Out: Unsubscribe from promotional emails via the link in any message or by contacting us.
• Do Not Track: Our website respects browser “Do Not Track” signals, adjusting analytics accordingly.

To exercise these rights, contact us at [email protected] with your request and order number for verification.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, ensure smooth checkout functionality, and analyze site performance—always with clarity and user control in mind.

• Essential Cookies: Required for core functions like shopping cart and secure session management.
• Analytical Cookies: Help us understand how visitors interact with our site (anonymized data).
• Preference Cookies: Remember your settings for future visits.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated “Last Updated” date. Continued use of our site constitutes acceptance of the updated policy.