Our Ethos: Based on our curated collections and global service, we cater to EDC enthusiasts, outdoor adventurers, and precision tool collectors who value reliability, craftsmanship, and transparent service. Our website reflects a professional, gear-focused, and adventure-ready style, mirroring the dependable and high-performance characteristics of our CIVIVI and WE Knife Co. products.

Products & Collections

What types of knives do you specialize in?

We curate a focused selection of high-quality, reliable tools for everyday carry and adventure. Our core collections include:

  • CIVIVI Knives: Both folding and fixed blade models known for exceptional value and design.
  • WE Knife Co. (Folding): Premium folding knives with advanced materials and precision engineering.
  • EDC & Pocket Knives: Daily-carry tools built for reliability and readiness.
  • Flipper Knives: Featuring smooth, one-handed deployment mechanisms.
  • Knife Accessories: Premium maintenance and care products to keep your gear in top condition.

Every tool is selected for its craftsmanship, durability, and suitability for real-world use.

Are your knives suitable for beginners or just experienced users?

Our collection serves a wide range of users. We offer models perfect for someone new to quality knives—featuring user-friendly mechanisms, safe handling, and straightforward maintenance—as well as sophisticated pieces for seasoned collectors and enthusiasts. Product descriptions highlight each item’s features to help you choose the right tool for your skill level and needs.

Do your knives come sharp and ready to use?

Absolutely. Just as we promise dependable delivery, every knife leaves our bench with a factory-sharpened, ready-to-perform edge. They are inspected, packaged with care, and shipped to you in pristine condition, ready for your first task or addition to your collection.

Ordering & Payment

What payment methods do you accept?

We accept major credit cards and secure online payment methods for a smooth checkout: Visa, MasterCard, JCB, and PayPal. All transactions are processed securely.

Is my payment and personal information secure?

Yes. We treat your security with the same seriousness as we do the integrity of our blades. Our website uses industry-standard encryption to protect your personal and payment information throughout the transaction process.

Can I modify or cancel my order after placing it?

We process orders quickly to get your gear to you promptly. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the packing stage (typically within a few hours of placement).

Shipping & Delivery

Where do you ship from, and where do you deliver?

We ship worldwide from our hub in Montgomery, Alabama, USA. Our global network reaches most countries, empowering adventures everywhere. Please note: we currently cannot ship to certain remote regions and parts of Asia. If you are unsure about your location, please contact us before ordering.

What are my shipping options and costs?

We offer two clear, transparent shipping options designed for different needs:

  1. Standard Tracked Shipping ($12.95):
    • Carriers: DHL or FedEx.
    • Transit Time: 10-15 business days after dispatch (plus 1-2 days processing).
    • Best for: Faster delivery with full door-to-door tracking.
  2. Free Economical Shipping (Orders over $50):
    • Carrier: EMS (Express Mail Service).
    • Transit Time: 15-25 business days after dispatch (plus 1-2 days processing).
    • Best for: Value-driven, non-urgent orders.

All times are estimates and may be affected by customs processing.

Will I have to pay customs fees or import taxes?

For international orders, any applicable duties, taxes, or customs fees are the responsibility of the recipient, as determined by your local regulations. Our shipping prices do not include these potential costs. We recommend checking with your local customs office for more information.

How can I track my order?

For orders placed with Standard Tracked Shipping, you will receive a tracking number via email once your order is dispatched. You can use this number on the carrier’s website (DHL/FedEx) to follow your package’s journey. Free Economical Shipping via EMS may have limited tracking depending on the destination.

Returns, Warranty & Support

What is your return policy?

We stand behind our gear. If your tool isn’t perfect, we offer a 15-Day Return Policy from the date you receive the item. The product must be in new, unused, and original packaging with all included materials. Please contact our support team at [email protected] to initiate a return and receive instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Do the knives have a manufacturer’s warranty?

Yes. All CIVIVI and WE Knife Co. products are covered by their respective manufacturer’s warranties against defects in materials and workmanship. This warranty is handled directly by the manufacturer. Details are included with your product. We are happy to assist in directing you to the appropriate warranty service if needed.

What if my knife arrives damaged or has a defect?

We meticulously inspect every order before dispatch. In the rare event an item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos of the product and packaging. We will work swiftly to resolve the issue, typically via a replacement or refund.

Contact & Company Info

How can I contact customer service?

Our support team is here to help. For questions about delivery, orders, products, or returns, please email us at: [email protected]. We strive to respond to all inquiries within one business day.

Where is Civivi Knives Store located?

Our home base is:
Civivi Knives Store
4714 Narrow Lane Road
Montgomery, AL 36116
United States

Question not answered here?

Our team is dedicated to providing clarity and support, just as our tools provide reliability. Reach out to us for personalized assistance.

📧 [email protected]

© Civivi Knives Store. All rights reserved. | Precision Tools, Reliable Delivery.

Website: www.civivi-knives.com

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